Privacy Policy

SUKOONIC HEALING RESONANCES PRIVATE LIMITED

Effective Date: 21 August 2026
Last Updated: 21 August 2026
Contact Email: contact@sukoonic.app
Website: https://www.sukoonic.app/

About SUKOONIC

Listen. Reset. Move Forward.

SUKOONIC is a digital wellness platform offering music, ambient sound, meditative audio, frequency-inspired listening experiences and other wellness-oriented digital content intended to support relaxation, mindfulness, focus, rest, motivation and general well-being.

SUKOONIC is operated by SUKOONIC HEALING RESONANCES PRIVATE LIMITED (“SUKOONIC”, “Company”, “we”, “us” or “our”).

References to “frequency,” “frequencies,” “resonance,” “healing,” “wellness,” “balance,” “relaxation” or similar expressions within the App, Company name, content, titles or descriptions are used in a general wellness, creative, musical or descriptive context only.

They do not mean that SUKOONIC provides medical treatment or that any sound, frequency, music, audio or other content has been clinically established to diagnose, treat, cure or prevent any disease or medical condition.

Standard Wellness Disclaimer: SUKOONIC provides general wellness, relaxation, mindfulness and lifestyle content only. It is not a medical service, medical device, healthcare provider, psychological service or substitute for professional medical advice, diagnosis or treatment.

1. Introduction

This Privacy Policy explains how SUKOONIC HEALING RESONANCES PRIVATE LIMITED may collect, use, store, disclose, protect and otherwise process information when you access or use the SUKOONIC mobile application, website, digital services, content or related features collectively referred to as the “Services.”

By using the Services, you acknowledge that you have read this Privacy Policy.

Where consent is legally required for a particular type of processing, SUKOONIC will seek such consent through an appropriate notice, consent screen or other mechanism.

If you do not agree with this Privacy Policy, you should discontinue use of the Services.

Certain features may also be governed by separate Terms of Use, subscription terms, platform terms, consent notices or additional privacy notices.

2. Privacy and Compliance Approach

SUKOONIC seeks to process personal information responsibly, transparently and only for legitimate purposes connected with its Services.

Our privacy framework is designed taking into account applicable Indian privacy and information-technology requirements, including the Digital Personal Data Protection Act, 2023 and rules issued under it, as and when the relevant provisions become applicable to the Company.

Where users access SUKOONIC from other jurisdictions, additional privacy rights or obligations may apply under local law.

Nothing in this Policy should be interpreted as a representation that every privacy law worldwide automatically applies to SUKOONIC or that the Company has obtained any certification that it has not expressly obtained.

Our key principles include:

collecting only information reasonably required for legitimate purposes;
providing clear information regarding material data processing;
implementing reasonable security safeguards;
limiting unnecessary retention;
respecting applicable user rights;
restricting unauthorized access to personal information; and
reviewing our practices as laws, technologies and Services evolve.

3. Information We May Collect

Depending upon the features you choose to use, SUKOONIC may collect the following categories of information.

A. Account Information

This may include:

name;
email address;
username or profile name;
account identifier;
selected language;
country or broad region;
age or age-range information where required; and
other account preferences voluntarily provided by you.

B. Authentication Information

If you use a third-party login provider such as Apple, Google or another supported service, we may receive information authorized by you and permitted by that provider, such as:

name;
email address;
authentication token or account identifier; and
profile information you have permitted the provider to share.

SUKOONIC does not receive your third-party account password.

C. Device and Technical Information

We may automatically receive limited technical information such as:

device type;
operating system;
App version;
browser type;
device or installation identifiers;
IP address;
approximate region derived from technical information;
session information;
diagnostic information;
crash reports;
performance logs; and
security-related logs.

D. Usage Information

We may process information about how the Services are used, such as:

content viewed or played;
listening duration;
favourites;
playlists;
search interactions;
feature usage;
session duration;
subscription status; and
general engagement with the Services.

E. Wellness Preferences and User Inputs

If SUKOONIC offers wellness-selection or personalization features, you may voluntarily select general lifestyle or wellness preferences such as:

relaxation;
focus;
motivation;
sleep or rest preference;
mindfulness;
mood preference;
energy preference; or
other general wellness goals.

Such selections are intended to help organize or recommend content.

SUKOONIC does not treat these selections as a medical diagnosis.

Users should avoid entering confidential medical records, diagnoses, prescriptions, emergency information or other unnecessary sensitive information into general wellness fields.

F. Communications

If you contact SUKOONIC, we may process:

your name;
email address;
support request;
feedback;
complaint;
correspondence; and
information reasonably necessary to respond to you.

G. Purchases and Subscriptions

Where subscriptions or purchases are processed through Apple App Store, Google Play, payment gateways or other third parties, SUKOONIC may receive information such as:

subscription status;
purchase identifier;
transaction reference;
product purchased;
subscription expiry or renewal information; and
payment confirmation.

SUKOONIC does not intentionally store complete payment-card numbers, CVV numbers or banking passwords where payment is handled directly by an authorized third-party payment provider.

4. Information We Do Not Intentionally Request

Unless a specific feature clearly requires it and an appropriate legal basis and notice are provided, SUKOONIC does not intentionally request users to submit:

government identity documents;
banking passwords;
complete payment-card credentials;
biometric templates;
detailed clinical records;
medical prescriptions;
genetic information; or
other information unnecessary for providing the Services.

Users should not voluntarily provide such information through ordinary support, search, feedback or wellness-input fields.

5. How We Use Information

Information may be used to:

create and maintain user accounts;
authenticate users;
provide requested Services;
deliver audio and digital content;
remember user settings and preferences;
personalize content where enabled;
maintain favourites and playlists;
process or validate subscriptions;
provide customer support;
answer user queries;
improve usability and performance;
understand aggregated usage trends;
diagnose technical problems;
prevent fraud, abuse or unauthorized access;
maintain security;
enforce our Terms;
comply with legal obligations;
establish or defend legal rights; and
communicate material Service or privacy updates.

We do not sell personal information merely for monetary consideration.

6. Consent and Processing Choices

Where processing is based on your consent, you may withdraw that consent through the relevant App setting, account control or by contacting SUKOONIC at contact@sukoonic.app, subject to applicable law.

Withdrawal of consent does not necessarily affect processing that lawfully occurred before withdrawal.

Certain information may be necessary to provide a requested feature. If you choose not to provide such information, that particular feature may not function.

SUKOONIC may also process information where permitted or required under applicable law without separate consent.

7. AI-Assisted and Automated Features

SUKOONIC may use automated systems, algorithms or artificial-intelligence-assisted technologies for features such as:

content discovery;
search;
recommendations;
categorization;
personalization;
customer assistance; or
content organization.

Where such features are available, outputs may occasionally be incomplete, inaccurate, unsuitable or unexpected.

AI-generated or algorithmic output should not be treated as professional medical, psychological, financial, legal or other regulated professional advice.

SUKOONIC does not guarantee that automated recommendations will produce a particular wellness outcome.

Where third-party AI infrastructure is used, information may be processed by an approved service provider solely in accordance with the applicable service arrangement, privacy requirements and permitted purposes.

8. Wellness, Frequency and Medical Disclaimer

SUKOONIC is a general wellness and entertainment-oriented platform.

Its music, frequencies, sounds, meditations, ambient experiences, written information, recommendations, AI-assisted features and other content:

do not constitute medical advice;
do not provide diagnosis;
do not prescribe treatment;
do not cure diseases;
do not prevent diseases;
do not replace medical care;
do not replace psychological or psychiatric care;
do not replace medication;
do not guarantee sleep, relaxation, focus, emotional improvement or any other result.

The expression “Healing Resonances” forms part of the Company's legal corporate name and should not be interpreted as a representation or guarantee that the Services medically heal any illness or condition.

References to frequencies or sound frequencies describe audio, musical, creative or wellness experiences and should not be understood as clinically proven therapeutic frequencies unless a particular statement is expressly supported by appropriate evidence and permitted by applicable law.

Do Not Change Medical Treatment

Users should never stop, start, delay, increase, reduce or alter medication, medical treatment, therapy or professional care because of SUKOONIC content.

For medical concerns, users should consult an appropriately qualified healthcare professional.

Emergencies

SUKOONIC is not an emergency service.

If you believe you or another person is facing a medical or other emergency, contact the appropriate local emergency service or qualified professional.

Individual Results

Experiences with relaxation, sound, meditation, wellness or mindfulness differ between individuals.

No particular result is promised or guaranteed.

9. Safe Listening

Users are responsible for selecting an appropriate listening volume and environment.

Do not use audio in circumstances where reduced attention to your surroundings could create danger, including while driving, operating machinery or performing activities requiring full concentration, unless the relevant content is specifically designed and safe for such use.

Users with hearing concerns, sound sensitivity or any condition that may be affected by audio should obtain appropriate professional guidance where necessary.

10. Children's Privacy

SUKOONIC is not intended to enable children to independently provide personal information where parental or guardian authorization is legally required.

For users in India, applicable child-data requirements, including requirements relating to individuals below the legally specified age, will be followed as and when applicable to SUKOONIC.

Where verifiable parental or guardian consent is required by law, SUKOONIC may restrict account creation or processing until appropriate consent or verification has been completed.

Any child-focused wellness or audio content, if offered, is intended to be selected, supervised or managed by a responsible parent or guardian where appropriate.

Parents or guardians who believe that a child has provided personal information improperly may contact us at:

contact@sukoonic.app

We will review verified requests and take appropriate action in accordance with applicable law.

11. Payments and Third-Party App Stores

Purchases or subscriptions may be processed by third parties such as:

Apple App Store;
Google Play;
authorized payment processors; or
other distribution platforms.

Those providers may independently process payment and account information under their own terms and privacy policies.

SUKOONIC is not responsible for the independent privacy practices of third-party platforms, although we seek to work with reputable service providers.

12. Cookies, Analytics and Similar Technologies

Our website or Services may use cookies, software development kits, local storage, analytics technologies or similar tools for legitimate purposes including:

authentication;
security;
remembering preferences;
performance measurement;
crash detection;
Service analytics; and
improving functionality.

Where legally required, non-essential tracking technologies will be subject to appropriate choices or consent.

SUKOONIC does not authorize third parties to use personal information for behavioural advertising unless such activity is clearly disclosed and implemented in accordance with applicable law and user choices.

If SUKOONIC's advertising practices materially change, this Privacy Policy will be updated.

13. Sharing of Information

SUKOONIC may share limited information where reasonably necessary with trusted third parties that assist us with functions such as:

cloud hosting;
data storage;
authentication;
security;
analytics;
crash reporting;
customer support;
subscription management;
payment processing;
email or notification delivery; and
technical infrastructure.

Such providers are expected to process information only for authorized purposes and subject to appropriate contractual or legal obligations.

Information may also be disclosed:

where required by applicable law;
pursuant to a valid legal process;
to protect users or the public;
to investigate suspected fraud or security incidents;
to establish or defend legal claims;
in connection with a lawful corporate restructuring, acquisition, investment, merger or transfer of business, subject to applicable safeguards.

SUKOONIC does not sell its users' personal data simply as a data-broker business model.

14. International Data Processing

SUKOONIC, its infrastructure providers or service providers may process information in India or other countries.

Where personal data is transferred or processed across borders, SUKOONIC will seek to do so in accordance with restrictions and safeguards required by applicable law.

Different countries may provide different levels of data protection.

15. Data Security

SUKOONIC uses reasonable technical, organizational and administrative measures intended to protect information against unauthorized access, misuse, alteration, loss or disclosure.

However, no system can be guaranteed to be completely secure.

16. Data Retention

Personal information is retained only as long as necessary for legitimate business, legal and operational purposes, including:

providing Services;
maintaining accounts;
legal compliance;
dispute resolution; and
security purposes.

17. User Rights

Subject to applicable law, users may request access, correction, deletion, or withdrawal of consent by contacting:

contact@sukoonic.app

18. Contact Us

SUKOONIC HEALING RESONANCES PRIVATE LIMITED
Rebello House, 132 Hill Road, Bandra West, Mumbai – 400050, Maharashtra
Website: https://www.sukoonic.app/
Email: contact@sukoonic.app

PUBLIC WELLNESS DISCLAIMER

SUKOONIC provides general wellness content only and does not offer medical treatment or diagnosis. All content is for relaxation, mindfulness and entertainment purposes only.